Returns Policy

1.Return Period: Customers have 30 days from the date of purchase to return an item for a refund or exchange, provided the item is in its original, unused condition.

2. Eligible Items for Return: To be eligible for a return, the item must meet the following criteria:

A. The product must be unused, unopened, and in the same condition as when it was received.
B. The product must be in its original packaging with all tags, labels, and seals intact.
C. The item must have been purchased directly from Melbourne home centre Australia or an authorized retailer.
D. Proof of purchase, such as a receipt or order confirmation, must be provided.
E. where goods were originally supplied in a special manufacturer’s carton, any return shall be made in that original unopened carton, and the goods shall be returned in their original and unmarked condition.
F. clearance items are sold “as is” and will not be accepted for return.
G. tiles are manufactured in batches and there may be variation between batches, therefore, the logistics to consolidate returns with the same batch can be considerable. for this reason, Melbourne home centre Australia will only accept returns
of a minimum of 5m2 or three boxes (whichever is the lesser quantity). a restocking fee of 25% will apply to all returns.

3. Ineligible Items for Return: The following items cannot be returned:

A. Items that have been opened or used.
B. Gift cards or vouchers.
C. Sale or clearance items, clearance items are sold “as is” and will not be accepted for return.
D. Products that were damaged after delivery or due to customer misuse.
E. Items purchased more than 30 days ago.

4. Return Process: To initiate a return, please follow these steps:

A. Contact our Customer Service team at info@melbournehomecentre.com.au to request a Return Authorisation (RA) number.
B. Once you receive the RA number, securely package the item(s) with the original packaging, including the RA number and proof of purchase.
C. Please note that customers are responsible for all return shipping costs, and we recommend using a trackable shipping service or purchasing shipping insurance.

5. Refunds and Exchanges: Once we receive and inspect the returned item(s), we will notify you via email about the approval or rejection of your return. If the return is approved, a refund or exchange will be processed within 7-10 business days. Refunds will be credited to the original payment method, and exchanges will be shipped to the address provided in the original order.

6. Faulty or Damaged Items: If you receive a faulty or damaged item, please contact our Customer Service team within 7 days of receiving the product to arrange a replacement or refund. We may request photos of the damaged item(s) to assess the issue and determine the appropriate resolution.

7. Questions and Concerns: If you have any questions about our return policy or need assistance with a return, please contact our Customer Service team at info@melbournehomecentre.com.au We are here to help and ensure your satisfaction with our products and service.

Exchanges / Warranty

1. Melbourne home centre Australia refund policy complies with consumer rights.
2. Melbourne home centre Australia accepts items for an exchange within 30 days from the date of purchase.
3. Original receipt must be sent with item.
4. Item must be returned in original condition, including any packaging / tags.
5. Technology & Electrical goods must be sent in original, un-opened packaging.
6. Customers are liable for all postage costs for exchanged items and warranty claims.
7. Items purchased online may be exchanged in store.
8. Refunds / Exchanges will not be given on sale items.
9. Melbourne home centre Australia is not liable for any postage charges incurred through the return of an item for an exchange.